Response builder
Requests have been auto-categorised — review and adjust the groupings (low-confidence ones are flagged), then Apply Objections on each category to draft responses in batch.
| Request | Category | Topic | Text | Actions |
|---|
An explanation is required when departing from the AI recommendation. This is logged in the audit trail.
Add a new top-level category. You can move requests into it from any other category.
Rename this category or update the summary that appears in the response.
Pick a destination.
The requests inside this category need to go somewhere. Pick a destination.
Rename buckets, add new ones, and drag requests between them. Anything left in the original bucket stays there.